Since January 24th, the Facebook Insights API has presented an error response when we try to get the amount of fans from global pages reported for each country on Global Pages.


This problem affects the ability of our system and any other platform in the industry to display Fans Growth, and Total Fans per Day and Total Fans by Country.

While this issue beyond Socialmetrix control, our tech team has already formally reported the issue to the Facebook support team. As a response, a Facebook support representative has changed the bug status to  acknowledged and assigned and has replied:


“Assigning this to the Insights team to work on a fix. We’ll update this report once we have more information on the issue.

We expect this issue to be solved in upcoming days.


How are we mitigating this issue?

Right now our tech team is working on a workaround. However, Global Pages will experience a lack of information for “fans”, “new fans” metrics within our Social Media performance monitoring product until the bug is solved by Facebook – after that, our team will update all affected metrics.


How long will this issue will last?

Although Facebook hasn’t specified a timeframe, we expect to receive an update very soon. You can  check the status of this bug at this Link